How to Order your Baum guitar or bass:

First and foremost, a huge thank you for your interest in our work. It means a lot!

Following steps will guide you through the process of having a dream about an guitar/bass to actually having the guitar/bass of your dreams. The process includes personal communication, as we believe this is the key to build your custom shop Baum guitar or bass. Read more below!

How to order:

1. Select your model

We offer our eleven original guitar designs and one bass design to suit your style. Find them here!

 

2. Select your custom options

You can create your Baum guitar with the custom shop builder found on every guitar page. This is where you can select your favorite color, wood options, bindings, hardware, pickups & inlays.

Left-handed models are offereded without any extra costs (depending on the chosen hardware)

Please note, that the current color options aren’t limited to what you will find on our site. Contact us – because we can do almost any color.

If you cannot find the combination for you, send us an email and we can create your custom shop Baum together. Click on “Questions?” next to the order button or send us an email via the contact page, and tell us about you, your style and your dream guitar or bass. Through learning about who you are as a player, we can create the right guitar or bass for you.

 

3. Place your order

When you have designed your custom instrument, hit the ‘Order now’-button and fill out the blanks in the formula. This will add your guitar to the shopping cart – shown as a ‘Deposit Payment‘ on $200 USD, and it will add your order to our waiting list.

The next section will explain this further.

Contact

How do I pay?

Once the order is completed and the $200 is paid as a deposit, you have secured a place in the production line and you will receive a confirmation e-mail where we agree and, if necessary, talk about custom desires.

Upon your confirmation of the order we will send a request for a startup payment on $1500 This will cover our material costs.

Once the startup payment is paid, we will build your Baum. Since all Baum guitars are custom unique orders, each guitar is built from scratch based on your choices. Therefore, the startup- and depossit -payment (1500 USD + 200 USD) can not be refunded, if the customer later in the process regrets or rejects the order.

Finally, when the order is complete and your custom Baum Guitar is alive and is ready to be shipped, you will receive an email with pictures and a PayPal request for the balance before shipment. When the invoice is paid, the guitar will be on its way to you!

NB: Failure to complete the final payment within 30 days will be considered as a cancellation.

How long will it take?

It takes a minimum of 12 weeks to build a Baum Guitar from the payment of the deposit until the guitar is ready for dispatch. This is a process that cannot be accelerated, because it takes time to choose the wood, process it, and the process of lacquering take its time for a perfect coating. Before the guitar is complete, it will receive a very careful adjustment and setup to give the guitar the perfect playability.
We might take some pictures or videos during the process for our website or social media profiles.

How do I get the guitar?

We ship worldwide. So unless you live elsewhere, we got you covered. Would you like to know the shipping cost for a Baum guitar to arrive at your doorstep, send an e-mail with your address and we can tell you about the exact shipping price. In most cases, the freight price is 200 USD tracked and insured.

In most cases, it takes 5-10 days to send the guitar from Denmark to you.

Is a case included?

Yes. To ensure that the guitar is safe to carry, there is always a standard case with your Baum guitar. The standard case is a solid hard wood box padded in black tolex and with black plush inserts to protect it.

What is your warranty policy?

We put so many hours into each guitar, so it means a lot to us that your Baum guitar works perfectly. Everyday. Every time. We offer a manufacturers 2-year warranty following the original purchase of a Baum Guitar. If a component of the guitar has failed due to a factory defect, Baum Guitars will send you a replacement part. The following items are not considered factory defects and are not covered under this warranty: Fret wear, saddle wear, nut wear, strings, shrinking, discoloration, setups, adjustments or routine maintenance, damage due to extreme temperature or humidity, damage resulting from customization or repair, or normal wear and tear on parts, instruments or cases.

What does the price include?

Our shown prices do not include 25% Danish VAT. However, you should not worry if you live outside the EU region, you do not have to pay VAT in Denmark. But, you should be aware that there may be some small import charges in your own country.
If you live inside the EU, we will charge the extra 25% in VAT, as the law prescribes.
It will be added to the displayed price at the webshop when you enter your personal details, and will also be shown on the order confirmation.

What about the CITES regulations?

We use Rosewood and Bubinga in our guitar production, but only in small quantities. All wood varieties are legally acquired. When an order is confirmed, we begin to apply for CITES import documents of the guitar to your country. It takes about 3 months to get a CITES application approved by the Danish Environment Department. On the application, your full name and address will be given. It is important if you move address in the meantime that we will get it informed and modified on the application as soon as possible, because this might delay the application a bit.

Can I cancel an order?

Yes, you can cancel the order and not pay the residual. However, you cannot get your startup payment ($1500 USD) back, because it is used for the purchase of materials, hardware and building the guitar. The startup payment is our economical safety net. Because we build customized instruments to each’s desire, we risk a loss, if we end up with a canceled model, that cannot be sold – again.

If you regret the purchase within 14 days of receiving the guitar, the guitar can be returned with a safe, tracked and insured shipment method to us at your own expense. Once the guitar is received in good condition, we will refund 40% of the total cost of the guitar. The shipping cost and startup payment cannot be refunded.